It'll take you to EyeTry, our virtual mirror. How long do I have to wait for my glasses after I have ordered them? First, visit the My Orders section of your account profile and select the return-item option. After you have made the request, the team will be in touch in 24 to 48 hours; When customer service gets in touch, be sure to provide your delivery confirmation number; Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. 170 Austin, TX 78741. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Shop Citrus. Do you agree with Eyebuydirect’s star rating? Making a return is easy! It should start with RT followed by a series of numbers. IOS/Android. For all other countries: we ship through UPS. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. Shop Wistful, @eyebuydirect A. EyeBuyDirect has a great team of customer consultants who love to help! Progressive lenses require a lens height of 30mm. | Read 14,341-14,360 Reviews out of 14,788 You can call Customer Service at 1-201-555-0123. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. If you are not happy with your glasses, simply contact us for a refund or a replacement. What is the time frame for refund processing? Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Damaged claims must be filed within 15 days from the date it was marked delivered. Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. You may also contact us 1-855-393-2891 (US) / 1-800-734-918 (AU) should you have any further query or concern. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com The CDC recommends the following social distancing guidelines: Stay home from work, school, and all activities when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing. Log in to the email account you used to place the order. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Anything else I need to know about making an exchange? ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. Head over to our Contact Us page for more info. Shop Notting Hill, @eyebuydirect (2 days ago) EyeBuyDirect Customer Service Contact Info. The delivery charge is between $10.95 and $16.95. They will be happy to help you out. Australian customers: we ship through the Australia Post. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. To protect your purchase against loss or theft, add Route+ package protection at checkout. The usual cost of standard shipping is only $5.95. If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Your PD is usually included in your prescription. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. EyeBuyDirect 2801 S. IH 35, Ste. Route considers packages marked "delivered" and not received as stolen. Stolen claims must be filed within 15 days from the date it was marked delivered. You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired. Check the inside of the temple arm and there should be some numbers there. Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: eyecare@eyebuydirect.com) should you have any further query or concern. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. This can also occur if your order has been stuck in any shipping stage other than "delivered". Follow these steps to find your Route Order ID: 1. All employees wear disposable face masks at work. You can also file a claim here: https://claims.route.com/. (2 days ago) EyeBuyDirect Customer Service Contact Info. Make sure to have the order number ready before contacting us. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. We’ll take care of the rest! Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. stop." Saturday-Sunday 9 a.m. - 6 p.m. EST. EyeBuyDirect is giving you 15% off online orders. Or, if you chose the replacement option, we'll ship your new eyewear! We accept Visa, MasterCard, Maestro and PayPal. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 170 Austin, TX 78741. You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. That means only one coupon per purchase. Simply file a claim to receive a refund or reorder your item(s). EyeBuyDirect … EyeBuyDirect 2801 S. IH 35, Ste. (3 days ago) EyeBuyDirect Customer Service Contact Info. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. The usual cost of standard shipping is only $5.95. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. stop." Fill out the remaining fields and click SUBMIT. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. What procedures has EyeBuyDirect implemented to protect customers? Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. Eco-friendly eyewear made from recycled plastic bottles. Visit Shipping & Returns and Terms of use pages to learn more about our policies. 170 Austin, TX 78741. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. This number allows us to view all the important information needed to file a claim. US customers: we ship through USPS and UPS Next Day Air. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. You sure can! Unfortunately, no. (3 days ago) EyeBuyDirect Customer Service Contact Info. Want to get some glasses and don't require a prescription? After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: What are EyeBuyDirect’s policies for returns and exchanges? Initial EyeBuyDirect complaints should be directed to their team directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Come check out our tutorial on how to read your prescription. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. @eyebuydirect Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). EyeBuyDirect 2801 S. IH 35, Ste. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best. The option you ’ re a top online shop verified credibility in insurance! Lesser value, we 'll ship your new eyewear EyeBuyDirect is giving you 15 % off ( 2 ago! 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