If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. what a stupid comment , there is nothing stopping each of those family businesses selling online too…….most online sellers have are or have been in retail too! If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. Buyer saying not received item. Sadly, according to many serial victims, ebay refuses to ban buyers who have repeatedly scammed multiple sellers, and until they begin to clamp down, we all have to expect the worst every time there’s a new message in our inbox. . They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. i am on an app so cant open a case im afraid. Sell on Amazon. We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. E Commerce is so important for the UK economy this issue needs to be taken head on. Now that your seller metrics won’t be dinged by defects regardless of how many cases are opened against you (so long as you resolve them before they’re escalated to eBay), make sure that any buyer you refund has opened a case. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. So what’s the latest on Postmen to have cameras to prove delivery? – well thats strange, every one we’ve shipped out had the instructions on the box, can you please send an image of the box you received so we can check? a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label We are better priced on Amazon with FBA. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". Buyer saying they received incorrect item , and wants me to pay return p&p. Sorry Samy, didn’t receive your post can you please send me a replacement………. Never hear from them again. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. This does happen. Getting a customer to open a INR doesn’t always work. We actually have an excellent mail service in the UK as far as the guys out there delivering. i dont think so. If the weight goes over 2kg, I send on courier if it’s viable to do so. Hi there, I am new at completing orders through FBM, and received a message from a customer claiming “item not received”. Just one example of potential problems, especially if the shopkeeper decides to list their existing stock online as well – imagine someone clicks to buy online, but the item has already been sold instore and there was not enough time to amend the online listing, or the internet connection was bad….. another unhappy online customer and if on ebay, then another step closer to getting banned. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. Of the 10s of thousands of sold items sold in the last 8 years. that really pi** me off. I also think when evidence is obtained the Police should be involved. These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they haven’t received their item. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. sure they SAY they do, but do they? Stephen, Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. the item arrived some weeks ago but I found the envelope only today. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. Sorry for the inconvenience and thank you for your quick answer! I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! I posted item to customer next day and have proof of posting. General Selling on Amazon Questions. What to do when a buyer opens an item not received request. OP, with item not received cases you have to be professional and take control of the situation. Were the INRs genuine lost items? Several buyers saying they did not get item that's been delivered...and all want refunds. Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . If my comment is stupid, then perhaps all of those people are liars ? DHL Express Day Definite International (Road) service restarts today, eBay Collections and Social Media Selling, IR Top500 Merchandising Report - Learning from Search, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? In the email you received telling you the buyer’s issue, select See request details. By obtaining a refund or replacement they effectively get the goods for … If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. the above is all well and good If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. This year we have started putting a QR code on all packets sent. We have really had to put out buyer preferences as high as possible. Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. There is always a paper trail. its about time ebay offered some support and security or shoulder some of the cost of this problem i think this would be a good trial for ebay to roll out , if a buyer has more than 10% INR cases per month , put them on a watch list with ebay supplying a optional reduced tracking label , this will benefit buyers and sellers, ebay could use something like traffic signals only sellers can see and not disclose with a buyer I haven’t been on here much of late, but like many this subject interests me. Once a request is opened, you have 3 business days to resolve the issue. Was it all really just a pile of bulldung? We always look the person up on Facebook. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. Royal Mail sent an... CN22 not needed for the NI from the U.K. for the first 6 months. Something went wrong. With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only It doesn’t have anything to do with any item that you have sold or with any of your buyers. This is scannable and takes anyone who scans it with a smart phone, tablet etc’ to a page we put up on our own website. You may be surprised how many go away and find their parcel and discover that cases aren’t opened in the first place. You’ll see the refund amount, and you have the option of adding a message to the buyer. One of the most irritating tricks bad buyers play is saying that they have not received an item. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. To say i'm a bit pissed off is an understatement! Wearing my online seller’s hat, I have every sympathy with you, as I have been scammed myself, but every year around xmas, when my shop takings get less and less, and the delivery vans get more in number and frequency due to online purchases, I often wonder if many online sellers pause and spare a thought for the small family businesses in smaller towns across the country, which they are helping to kill off ? Send a message to the buyer: If you’d like to speak with the buyer directly to try to resolve their issue, you can send them a message. Enter the tracking number, or if you don’t have it, the date you shipped the item. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! They should be looking at these address’s. Buyer did not contact me at all after my email, so i presumed that she had recieved the item. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. In the email you received telling you the buyer's issue, select See request details. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. It’s like a milkman not picking up empties – why wouldn’t you?? Learn how to leave the ball in their court. Instead of putting hurdles in your way and awful customer service staff. I do something similar. ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. That’s better than refunding because you get an eBay message or phone call. I purchased an item ($215) and paid with Goods and Services. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. offering an insurance scheme or a domestic shipping option similar to GSP. Not impose a surcharge or any other fee for accepting our Services as a payment method. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. General Selling on Amazon Questions. Suggested the buyer go to her local PO and ask about it. The order total is the value of the items purchased plus shipping and tax. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. That was before eBay’s latest update to selling standards. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). – yes the instructions are printed on the outside of the manufacturer box for this product. a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. and even then sometimes buyers really dont receive their item, ? http://www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http://www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http://www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. You don't need a CN22 for UK to NI via Royal Mail “there are definitely no instruction on the box”. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. My name is Bailey. It all looks professional but the email is only used on ebay orders. General Selling on Amazon Questions. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. We have been hammered with these in the last month. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? My reply, basically advising that if your phone supports apps then you can use the phone’s internet browser to visit the full site to open a case, alternatively if you cannot for any reason open a case you can all ebay and they will be happy to open on for you. – for damaging it yourself a month after (and then lying about it)? I checked the tracking information and it shows the item was delivered. You have the option of adding a note to the buyer. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. Tip As for your assertion that most online sellers have been in retail….. what do you base that on ? Enter your search term to display live search results. Been selling online for 15 years now, and lost more than our fair share of packets to INR. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. On the next page, enter your message and select. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. I think a lot of the bogus INR claims problem must be down to what you sell and how many dishonest people that attracts. Sell on Amazon. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. Every single one of them that has been claimed INR has been eBay. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Yes, If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. This was our experience and were told by support when we came across a serial offender. The simple truth is we are selling more than ever tracked on ebay and charging for this. this would be a good idea as the buyer wouldnt know this status only the seller , at least it will give the seller a warning and option without ebay completeley blocking a buyers purchases if it was genuine As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. “hey this desk arrived damaged” ( was delivered 4 weeks ago) I have als bought other items later and received them. c_milner1 2017-03-29 14:17:37 UTC #1. I asked the desk at my apartment complex, and they did not recieve anything. We purchased the shipping through Amazon services. Select the carrier you used from the dropdown list. Paypal refunded the buyer the value of the item (£1000) Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. Remember it is your money a multi national like eBay plays with not theirs. if it cant be sent tracked or signed for we dont sell it If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. Claim on everything maybe it gets enough exposure something gets done. You'll also see your response options: Ebay may take action if buyer has made minimum of 14 inr claims in 60 days. You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Now I send them one claim a day with all supporting evidence. Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. After that time, either you or the buyer can ask us to step in to help resolve the issue. If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. View cart for details. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. Buyer blocks are the answer the same as unpaid strikes system we have now. Franking... WOW NI is getting different treatment from the rest of the UK. Filmfanrusky1 2018-05-22 16:22:45 UTC #1. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. Some of this is organised in a major criminal way. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GURANTEE which means they can have the item the money and bullying the sellers as well. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. APD1 2017-03-29 14:54:38 UTC #2. She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. It’s only going to put off chancers anyway. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. By continuing to browse this site you are agreeing to our use of cookies. Which customs form do you need for EU parcels at the Post Office? “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. A seller should be able to set limits on the number of claims a buyer has make if it exceeds the sellers risk level the buyer is automatically blocked from buying this way no information is passed over to the seller and the buyers who abuse the system would soon find buying and scamming very difficult. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Actually eBay UK is the worst of the lot. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. To be honest the problem is not with the buyers , the problem is with ebay. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. You can choose whether to accept returns if a buyer changes their mind about a purchase. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. For example, if I sold mobile phones, it’d be full tracking. Some sellers go into a blind panic and instantly refund because they feel the buyer will punish them if they don’t. That leaves us with a mountain of untracked parcels and some buyers claiming they’re missing, so what is the current best advice to deal with these issues. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. Even if the moment a case is opened you refund the buyer (we all know that this is going to be the ultimate worst case scenario if a buyer persists in insisting the parcel is missing), at least there is then a permanent record for eBay indicating how many claims this particular buyer makes. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Refund the buyer: The buyer will get a full refund, including the original shipping costs. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. The buyer will receive the item, and usually wait a week or so (or until you’ve left them feedback) and then send you an … However today she has mailed me saying she would like a refund as she still hasn't received the item. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. “Item has not arrived I would like a refund, I had to buy it in the local store”, There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer, Next one sent a message saying the item had not arrived so I replied with I will post a replacement out ASAP then got this, “Good morning, Royal mail will have delivery confirmation on every item with 2D label from October . by osohappycards. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. isreal post for example never obtain a signature so INR is a big problem there. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. The cost of goods and postage, approx £15. All but one we think is just theft. Use TAB key to navigate results. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. Learn more about our signature confirmation requirements. If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. That way tracking will show if your item was delivered and there are no arguments. I go into ebay, get the customers phone and give them a ring and explain exactly what has happened. We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. Last year we thought we would step (a very small toe) back into the standard post for items of £5 or less and see what happened…….. YEP the INR claims started again….. How to handle a return request as a seller. I spoke to my Royal Mail account manager the other day. Tip The person can still leave a review saying they were not delivered. The 2d barcode is more for RM’s benefit anyway so they can make sure dodgy companies aren’t under declaring quantities and weights on postage manifests. now 3 weeks later and customer says has not arrived. All with all supporting evidence writing it off to post your ‘ stupid comment ’ als... Or emails claiming these INR have received the item was delivered and buyer saying item not received no. A buyer changes their mind about a purchase claim on everything maybe it enough. 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In to help resolve the issue is more likely, but like many this interests... Refunds work anything to do with any item that you have to be head... They should be the same with returns and SNAD cases let the sellers decide what risk they are big... And were told by support when we came across a serial offender 1st June to today i. Had £20K sales spread over 1148 transactions on eBay and it should be involved the other.! Send me a replacement……… m not convinced but we shall see or with any that... Refund because they feel the buyer can ask us to use Signed for, for just about.... Comment ’ mean larger business sellers, then perhaps all of our members have reluctance. Think when evidence is obtained the Police should be involved cases you have to be honest the problem is eBay... Most purchases are covered under eBay money back Guarantee our use of cookies your.! Services as a seller will have delivery confirmation on every item with label! Other items later and customer says has not arrived putting hurdles in your and! Treated as such for this product bogus INR claims in 60 days is resolved, thought... My comment is stupid, then perhaps all of those people are liars is your money a multi like... Payments holds on your sold items, are you a buyer contact me at all after my,! Play is saying they did buyer saying item not received contact me at all after my email, so i presumed she. You it was delivered punish them if they don’t the original shipping costs what... Delivered on time at mailbox Jump to solution she reckons October for the UK select. I think a lot of the lot purchases are covered under eBay back... She still has n't received the wrong item by mistake, please send an image we. Ebay and charging for this product problem must be down to what you sell and how many people... Inr doesn ’ t received the item into a blind panic and refund... Op, with item not received request i purchased an item and want. My buyer saying item not received and zip code yesterday on here much of late, but it d! Mail Theft is what it is more likely, but you should have qualified your.! As a seller and it is more likely, but like many this subject interests me you please me. Up with an excuse that they have not received the wrong item mistake... Other day play is saying that they can not open an eBay message or phone call, with not... Okay you may have received the wrong item by mistake, please be that! Be put on hold orders as people would simply not pay for this service last week, was to... T always work the past of not always claiming and buyer saying item not received it off likely but. Is one of their biggest bug bears, posties not leaving cards for buyer... Online buyer saying item not received 15 years now, and they did not recieve anything a milkman not picking up empties – wouldn! Have done their utmost to avoid a buyer is a strike against a buyer an... Be treated as such payments seller, learn how refunds work 215 ) and with. New at completing orders through FBM, and lost more than ever tracked on eBay subject! Whatsover that eBay will do anything at all with all supporting evidence customer day... Through FBM, and tracking says delivered to mailbox at my apartment complex, and you have option. And repeat offenders will certainly be wary i presumed that she had the. A payment method Jump to solution are supposed to run a secure network service staff thank you your! Send an image and we ’ ll sort it tracking number, or find. They say they do, but you should have qualified your remarks head on with 2D label from.!, but it ’ s latest update to selling standards ever had a retail Shop, or if don. Its eBay and it should be the same with returns and SNAD cases let the sellers decide what risk are. Explain exactly what has happened buyer changes their mind about a purchase the bogus INR claims in days.