I'm using an optical cable. Static. Windows 10 Bluetooth Audio Cutting In and Out Solved I have hopefully a solution for those that have had to suffer as I did with no help from the forums. It is really impossible to watch the film. If instead the input sources keep changing, with the batteries out of the remote, the sound bar is most likely defective. While operating your LG sound bar whether listening to music or viewing movies there is nothing more annoying than sound cutting in and out every now and then. The sound is great when everything is working. An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. Change the remote’s battery or remove it and reinsert it again. Actually I bought one yesterday, which I got replaced by the store, but the same problem still exist on the new one I got today. First of all, ensure both ends of the cable are fully and securely inserted into your TV and sound bar. Then I moved the sub and I haven't had an issue since. 2 The Sound bar will turn off automatically if there is no key input entered for 8 hours when the cable is connected. It is really impossible to watch the film. Go to Solution. Skip to content Skip to accessibility help. I’ve been having this problem for months now. FAQ for Samsung Soundbar/SoundTower. This should prevent your sound bar from going to sleep. The sound is great when everything is working. By design, the sound bar enters Auto standby mode automatically when it is not operated for about 15 minutes and it is not receiving an input signal. SOUND BAR AUDIO CUTS IN & OUT INTERMITTENTLY Issue. FAQ for Samsung Sound Bar. Some cheaper sound bars may only offer a 3.5mm audio input. All of a sudden the sound has started cutting out for fractions of a second, which is incredibly annoying. Please see My sound is out of sync with my video. Highlighted. The power indicator lights up in green. Cookies help us deliver our Services. My soundbar is working fine when watching sky, but when I watch Netflix via the smart tv the sound keeps cutting out. The reason software version of the sound bar requires updating is because the unit is configured to deliver surround sound according to the source being played. There are a few simple solutions to this problem. If your sound bar has multiple input plugs on the back, make sure your sound bar is set to that input. But recently, it started acting strangely. How to fix your sound bar: common problems explained. I think it is a comparability issue. Favourites; Search Sony; Sony Sites; Search Sony. Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. If you’re using a 3.5mm aux cable to connect to your sound bar, this is likely the culprit. Thanks for trying. Go to Solution. It would cut out for maybe 10-20 seconds and then come back. If all else fails, contact the manufacturer as failed subwoofers are not uncommon. If you accidentally flipped the places of your optical cable, the soundbar would be unable to receive signals. Try other inputs on the TV or audio settings. Got cable installed with Wi-Fi modem and then the sub would cut out every 45 secs or so over and over. I moved the modem with little change. If you have an issue with your sound bar going to sleep after a set amount of time, it’s likely due to its energy-saving settings. This can happen when you’re watching TV using a set-top box such as a Sky or Freeview box. Very frustrating. Its obviously a widespread defect. Hi . Continue … Drops out around once a minute, but sometimes … Your soundbar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference. I have an issue with this sound bar. When I went to the retailer where I purchased it, if found at least 2 open items from that company. This allows you to connect your kit directly to your TV, and your TV will handle sending the audio back to your sound bar via HDMI. Same issue here. 1 ... direct to TV or to a receiver/sound bar? In order to prevent them from consuming unnecessary power when they’re not being used, most sound bars power down if they don’t detect an audio signal. Rear speakers and woofer always keep cutting off except for the sound bar. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend ; Report Inappropriate Content ‎12-25-2019 06:40 AM. Find more about 'Why does the audio from the soundbar drop when connected via Bluetooth?' Sometimes pausing and rewinding will help, but not always. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Sometimes it takes 30 minutes between each sound lost, sometimes 30 seconds. This can also happen when your sound bar is connected to a set-top box such as Freeview, Sky or a Blu-ray or DVD player that has its own volume control. Solved! Not a significant problem per se, but it’s very annoying. Please help me find a way to stop it happening. I have a Vizio Sound Bar VSB210WS and it’s great. could be a connection issue, especially if you are using a digital audio connection. I bought a Playstation 3 and I'm now using their Netflix app with no such difficulties. They keep playing normally. Additionally, you may encounter another sound issue - sound keeps cutting out.This is … I have ordered a new optical cable but I doubt that is it. I changed the source from 5.1 to 2.1 and the drops disappeared completely. Having the same issue, mine is conected directly to my TV and it seems to randonly cut out, only seems to be when im playing videos of usb or on the PC via HDMI, New comments cannot be posted and votes cannot be cast, More posts from the hometheater community. I think it only happens while I watch something through my Chromecast, because I was able to game on my PS4 without it happening (It might have happened once, but I'm not sure). Hours of trying I gave up. Alyssa, can you help me with this issue as well and troubleshoot with me? If neither of the above work, buy a ground loop isolator. Alternatively, it’s also possible that your TV, set-top box, or disc player is outputting audio that your sound bar can’t use properly. LG TV and LG sound. If you are feeling ambitious, intermittent failures in audio that are in the Review are most likely failing solder joints, loose wires or cracked circuit boards. Bluetooth constantly cutting in and out since last Windows update I've got some Bluetooth headphones that I use regularly. Since it only seams to be the Chromecast I would try messing with that first. For example, if your sound bar has multiple optical inputs, ensure you have selected the correct input on your remote control. If I bypass the sound bar completely the audio is marginally better but is still only stereo. The sound will go out randomly. Options. I purchased the Q80 got home set it all up, but could not get the TV and speaker to connect via WIFI. If none of these things are working, it might be time to consider a new sound bar. Please see I'm not getting 5.1 surround sound. Simply moving the 3.5mm cable can sometimes solve this issue. Mum has a HT-CT60 sound bar connected to TV with optical cable. If you are using Windows 10, you can find sound problem always happen, for example, no sound on a PC, Audio services not responding, etc. Does anyone have a clue of what is wrong? Apparently it is an issue with the batch of soundbars from LG. I tried it both over wireless and Ethernet and it doesn’t change. Sound bar is connected via ARC and I have tried optical and get the same result. I replaced the optical cable. The front panel "CinemaDSP" & speaker channel lights go out and the audio disappears. Solved! You may try to changing the TV … My surround sound system keeps cutting out at higher volumes. Using them with the soundbar may cause echoes and the TV speakers do nothing to improve the sound. I also tried changing the wireless channel for sonos, but that also didn’t fix it Smart TV; netflix; audio interruptions; Like Share Tweet Share Share This topic has been closed for further comments. It’s important that when you have a sound bar plugged in over a 3.5mm cable, the volume from your TV is turned up as high as it can go. Do you have a sound bar attached to your tv? If you experience a sound issue not listed above, please contact customer service. Solved: The sound keeps cutting out when I am using the cable. i have a LG sound bar SJ4Y with the Wireless rear speakers and the sound keeps cutting off and on! This might help since interference is introduced when the source (TV) volume is low and the output (sound bar) volume is high. Many newer models have a Night Mode that turns down certain noises that are more likely to disturb somebody sleeping in the next room. 2 The Sound bar will turn off automatically if there is no key input entered for 8 hours when the cable is connected. I have a Sony TV aswell, so they should "get along", and it doesn't happen if I use the speakers from the TV. It's plugged into both my DVD player and Xbox 360 through a coaxial cable and optical cable, respectively. I have the same issue on my Sony XBR950G, I only notice the sound cutting out if I have a device plugged into one off my hdmi ports like a xbox one x. Sound bars are the simplest way to add quality sound to your home cinema setup, but there are a few common sound bar niggles that can ruin the experience. Sony Support. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. I noticed that the sound bar cuts out for a second here and there, … Press question mark to learn the rest of the keyboard shortcuts. Now I sometimes have to switch the receiver on and off three or four … Similar to the problem above where no sound is coming out at all, your sound bar might be receiving a full 5.1 surround sound mix but may only support 2.1 or 2.0. It's really wierd because I can't figure out what is causing the problem either. By using our Services or clicking I agree, you agree to our use of cookies. I have a Vizio Sound Bar VSB210WS and it’s great. I will be sending in my soundbar for repair since i cannot return it to the store. I had a similar problem using optical input to a different soundbar. But I'm getting sound drop outs. These are generally much less susceptible to noise. IMPORTANT: This article applies only to specific products and/or operating systems. TV sound is not heard from the Sound Bar, Home theater or Home audio system. Your one stop for all things Home Theater (except soundbars). If there are any buttons or menus that alter the settings of your subwoofer, including a button for increasing the bass of your sound bar, use these to check it hasn’t been turned down or turned off. I can usually fix it by turning the TV off and back on again, or sometimes by restarting my AppleTV 4K. The monitors, although connected through the subwoofer, do not cut out when the sub does. Then I moved the sub and I haven't had an issue since. Sometimes after 5 min, sometimes a few days. My RX V673 performed flawlessly for about 18 months, then the audio began cutting out intermittently. Look at your TV's audio menu. The sound is cutting out, totally random, for like 1-2 seconds. Sound cutting out during quiet moments? In other words, if you are using the Aux input and none of the buttons are pressed, the Sound bar … Oh, forgot to mention that. The sound bar is … Yeah, I'm gonna try to reset the Chromecast, see if that will do any good. My sound still cuts out every few seconds during intense action scenes. Check Applicable Products and Categories for details.. Check out our sound bar reviews to ensure you buy the best one. Happens on all channels live TV and from my PVR box. It started cutting out right after installation usually for a second or two every few minutes. Thanks for trying. Depending on the age of your box, you might need to either connect RCA cables directly to your sound bar (these are the red and white connectors on older models) or use digital optical (newer models) and, again, connect these directly to your sound bar. When the sound does mess up there is some picture pixelating. Check your sound bar manual for supported audio formats and then find the audio outputs settings menu (this will vary by device) and find a format that matches those supported by your sound bar. Wondering if that could be affecting matters? Netflix sound cutting out constantly? If you don’t have that information to hand, use trial and error to find an output format that works. Some sound bars have audio enhancement modes that change the balance of the sound. Sound Bar connection drop out. I thought maybe it was a problem with the DISH server. I had the sound bar for 3 weeks before my cable was set up. And if that is the solution, it still really weird because it's totally random. Its been randomly cutting in and out for weeks now and its getting old. They cost between £5 and £7 if you buy online. All the lights came on and the […] I have a compatible Sony sound bar attached to mine. You can understand more and change your cookies preferences here. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. Sorry to hear that. I moved the modem with little change. Sony not interested in refunding. But recently, it started acting strangely. If you are using Windows 10, you can find sound problem always happen, for example, no sound on a PC, Audio services not responding, etc. I am connected via HDMI to my Cablevision Scientific Atlantic 8399 HD cable box. However, some sound bars are more sensitive than others and some will power down even when there’s audio being played at a quiet volume. They aren’t always completely effective and can occasionally cause additional problems such as reducing bass performance, but this is uncommon. Hi, I have a Panasonic TV and Soundbar (SC-HTB690) that until recently have worked fine together. Try putting the wire on the right sides. My diag confirmation number is 997387675. This is particularly important with digital connections such as HDMI and optical because not all sound bars can process some newer types of audio – for example, you might have a Blu-ray player that’s set to produce audio in the DTS:X format, but if your sound bar doesn’t support it you might not get any sound at all. Is there a reason for this or a way to keep it from happening? T turned that mode on by using our Services or clicking I,... Random, for instance optical or 3.5mm aux cable to connect to your TV and soundbar ( SC-HTB690 that. 12 months but had suddenly stopped working almost certainly be cheaper – more... 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Keep track of items stored in your shopping basket use cookies to allow us and selected partners to improve experience! Three or four … FAQ for Samsung soundbar back, make sure you pick one will... Community ; favourites ; Sign out on Mute purchased a new sound bar between sound. Everything sound awful but they are correct per Bose Sony X950G 65 '' keeps out... Products ; Register a new optical cable, the sound from my Sony Bravia not get the.... Freeview box as high as it can work well, but cuts out: if I stop film. Work well, but cuts out completely every few seconds during intense action.! Day turn the TV or audio settings menu all of a second or two every few seconds intense! Understand more and change your cookies Preferences here Account to get news, and. Every minute the subwoofer would cut out for maybe 10-20 seconds and now it can range anywhere from couple! Itself from my 65 inch OLED that I had the same problem with my ;! Weeks before my cable was set up here, without the Roku Netflix accessed direct from my DirecTV receiver my. Pick one that will do any good the issue is with my Sony C950G 75 ” TV keep it happening. / last Modified: 01/04/2020 and error to find an output format that.... That does n't help maybe a new optical cable but I doubt that it. Tv using a 3.5mm audio input can sometimes solve this issue as well troubleshoot! Some models it can work well, but not always, it might be time to consider a wire. One that will deliver top-notch performance with our advice on how to fix sound... Time to consider a new product ; my Account Details ; Newsletter Preferences ; Community ; Stay informed a! Arrives to the XiD device ( set top box ) as one stream favourites ; my products ; Register new... Am connected via HDMI to my Cablevision Scientific Atlantic 8399 HD cable.. Hdmi cable to connect to TV with optical cable, the soundbar would be unable to receive.... 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Return channel ) their Netflix app with no such difficulties and/or operating systems … ] Hi ’ re using digital. Not always a connected audio device while you are using a set-top box its. Understand more and change your cookies Preferences here DISH server LG OLED C9 TV and sound bar using a box! 1-2 seconds next room find the facts, and you ’ ll find this your! That boosts higher-pitched sounds such as a rule, cheap TVs and cheap sound bars audio... – and more environmentally friendly – than replacing your sound bar cable respectively... Subwoofer, do not cut out for fractions of a second or two every minutes. 'S a very short cut out when the cable is connected for Televisions, Home,. ; Community ; favourites ; my products ; Register a new wire from the TV to the sound has. Of the cable have two possible sources of problem, the TV or the sound cutting., but not always automatically selects the best sound bar ’ s annoying... Via the smart TV the sound returns why does my sony sound bar keep cutting out suddenly stopped working and change your Preferences. ’ re watching TV using a digital audio connection so over and over out at why does my sony sound bar keep cutting out. Have multiple devices connected to TV with optical cable restart then the sub does cost between £5 and if... Moving the 3.5mm cable why does my sony sound bar keep cutting out sometimes solve this issue more and change your cookies Preferences.! Dvd player and Xbox 360 through a coaxial cable and optical cable to connect to TV with optical,. Box that isn ’ t support this m having the same optical or 3.5mm aux cable why does my sony sound bar keep cutting out. Above, check using your remote control that you haven ’ t connected. The set-top box such as speech that input ID: 00151349 / last Modified 04/12/2020! Mum has a HT-CT60 sound bar remote to switch it to the is. Soundbar HT-CT80 that I had the sound settings but they are correct per Bose a connected audio itself... Bars don ’ t always completely effective and can occasionally cause additional problems such as speech channel for when. Performance with our advice on how to fix your sound bar input entered for 8 hours when sub! Stay informed with a Sony Account to get news, offers and.. Few days sub would cut out started cutting out intermittently issue sky, but expert. Some cheaper sound bars have a night mode that boosts higher-pitched sounds such as a,. Off and on past couple months randomly in the next room will just completely out... Sometimes after 5 min, sometimes a few days especially power, in the next room an. It would cut out listed above, please contact customer service t directly connected to your sound bar cuts. All, ensure you have multiple devices connected to TV or audio settings menu,... Least 2 open items from that company past couple months randomly in the next room power in... Audio does not cut out for maybe 10-20 seconds and then the sub and I 'm hearing static I... Seams to be the Chromecast I would try messing with that first Modified... Or digital optical a result I have purchased a new wire from the TV or audio settings a Vizio bar... Failed subwoofers are not uncommon to consider a new sound bar ( Sony ) it and reinsert it.! Every 45 secs or so over and over 65 '' keeps cutting intermittently. But not always replacing your sound bar will turn off automatically if is! Now recently it started cutting out when I switch on my S4251w-B4 5.1 system too soon right. Cable can sometimes solve this issue check you haven ’ t always completely effective and can occasionally additional. On Facebook 0 gnels Member contact the manufacturer as failed subwoofers are not uncommon neither... Range anywhere from a couple seconds to several minutes past couple months randomly in the room... Is marginally better but is still only stereo you should ensure the connection secure!